Frequently asked questions
Right of Withdrawal
You have the right to withdraw from your purchase within 14 days after receiving your order, without giving any reason. To exercise this right, you must notify us at:
Customer@staunchhair.com
Staunch Hair AB
Org.nr 559202-3948
Magnus Ladulåsgatan 32 D, 118 66 Stockholm, Sweden
Returns and complaints
For hygiene and safety reasons, we can only accept returns of unopened and unused products in their original packaging. You have 14 days from the date of delivery to request a return.
If you wish to return a product, please email us at customer@staunchhair.com with your order number. Refunds will be issued once we have received and inspected the returned item.
Complaints
If your order arrives damaged or incorrect, please contact us immediately with photos and your order details, and we’ll make it right.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location however your order will be handled within two working days.
